If you have any questions about your order, please contact us at firstname.lastname@example.org.
All information you provide while placing your order is for our internal use only, and we don’t sell, give or share it with any other entity.
Risk of Loss
All items purchased on the Ojai Valley Inn & Spa online shop, Shop Ojai, are made pursuant to a shipping contract. This means that the risk of loss for everything you purchase passes to you upon our delivery of the items to the shipping carrier. You are responsible for filing claims with carriers for damaged and/or lost shipments. Ojai Valley Inn & Spa claims no responsibility for items lost by shipping carriers.
Exchanges and Returns
In order to exchange or return anything you buy from our shop, the return package must be postmarked within 30 days of the purchase date and shipped at your own expense. All return or exchanged items must be in their original condition and with the receipt and a legible note describing the return or exchange enclosed. If you don't have the receipt or packing list that came with your order, you can provide credit card transaction information to help us find the sale in question. We will use that information for any refunds or exchanges at our discretion. All return or exchange items will be reviewed for condition and are subject to a 10% restocking fee, if found necessary, to be subtracted from any return or exchange value.
You will be refunded the return shipping costs only if the returned or exchanged item has a manufacturing defect or we sent you the wrong thing. For all other returns, we'll credit or refund the value of return merchandise to the original form of payment within 30 business days of our receipt of the returned items, minus shipping costs. In the case of exchanges (unless the exchanged item had manufacturing defect or we sent you the wrong thing), when the exchange item is ready to ship we will contact the customer by telephone to obtain payment for shipping.
Adjustments to credit cards should appear within two billing cycles. Allow at least 14 business days to receive exchange or replacement items. If you cancel your order after items has been shipped, we can’t refund shipping and handling costs.
Merchandise purchased at Ojai Valley Inn & Spa properties can't be returned to the online shop physical address and must be taken or shipped back to the property from which it was purchased, and these same policies apply to those transactions.
How to Return or Exchange Things by Mail
Enclose the receipt or packing list that came with your order, along with a legible note describing the return or exchange.
Send a note in your package with this info: